COVID-19 Office Protocols

We take your health and the health of our staff members seriously. We have a number of systems and protocols in place throughout our practice to protect you and team members. Here are a few of the precautions we take every day.


We will continue to pre-screen patients using the latest guidance from the Government of Ontario and the Royal College of Dental Surgeons of Ontario. The initial pre-screening will take place over the phone and you’ll be assessed again when you arrive at the office. We ask that all patients who are feeling sick to please reschedule or if you have travelled outside of Ontario.

Personal Protective Equipment (PPE)

All our dental healthcare professionals wear personal protective equipment to protect themselves and patients.   We will also ask you to bring your own mask to wear at all times in the office, except immediately before your treatment.

Social distancing

We’ve arranged the schedule to reduce wait times. Please make every effort to arrive on time for your appointment. If you encounter another patient or staff member, please do your best to maintain two metres of space between you at all times.  Unfortunately, we cannot have any other family members besides a parent of young children or caregiver in our reception area at this time.

We are asking patients to remain outside the office or in their cars when they arrive.  Please phone the office once you arrive and we will give you instructions to come in.


All instruments are either disposable or thoroughly sterilized between patients. We’re proud to uphold rigorous sterilization procedures at our office for your protection.

Office disinfection

High touch surfaces throughout the office are wiped down regularly. Magazines and toys have been removed from the waiting room.

Air purification

We have air purification units in operatories, to clean the air in the office. These filtration systems reduce airborne pathogens including viruses and bacteria.